We at Equiivalence are dedicated and committed to maintaining the highest level of quality for both our products and customer experience. You are our priority. We love all our pieces and we want to ensure you love them as much.
Cancellations, Returns or Refunds
We do not offer cancellations, returns or refunds once the order is placed. We urge you to be 100% sure of your purchase before you checkout.
In case you receive any defective pieces kindly email us on firstname.lastname@example.org with subject ‘DEFECT’ along with pictures of the defective product from different angles, within 48hours of delivery.
Please note that the defective product will be REPLACED not RETURNED with the same new product. Depending upon the issue and examination by our team, Equiivalence holds the final authority to decide whether the product needs replacement or not.
We do not offer exchanges on items once sold.
In case of custom sizes, please ensure you refer to our size charts or reach out to us on email or social media for assistance before placing an order.
In case your order is informed for Back Orders, should you wish to cancel, we offer cancellation and provide full refunds, only when it is informed to us within 48 hours of receiving the Back Order email from us.
Please be aware that all our pieces are handcrafted and hand-assembled by skilled artisans, and no two pieces can be the same. There may be minor differences in the product you receive versus the ones you see on our website or social media due to photography and lighting.
Be assured about the quality of the pieces you order as we greatly value your trust and support.